Cancellation Policy

Last updated: March 10, 2021

We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in ERX — no phone calls required, no questions asked.

Account administrators can cancel their account by clicking on the Cancel Account button on your ERX Account page.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us at mail@earthworksenv.com. We will gladly reach out to any current account owners at the email addresses we have on file.

What happens when you cancel?

• You will retain access to your account for the remainder of the billing cycle (typically until the end of the current month).
• Once your final billing cycle is complete you won’t be able to access your account, so make sure you download everything you want to keep beforehand.
• Within 30 days from the end of your final billing cycle we’ll permanently delete your account data from our servers and logs. Data can’t be recovered once it has been permanently deleted.

Earthworks-initiated cancellations

We may cancel accounts if they have been inactive for an extended period:

• For frozen accounts: 180 days after being frozen due to billing failures

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.